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Cross-Cultural Communication
Part of the Service Impact Series Bridge cultural and communication differences with the universal language: great service!
Part of the Service Impact Series Bridge cultural and communication differences with the universal language: great service! In Part 1, service representative Valerie receives a call from Lois, a customer from another culture. Valerie speaks quickly and uses slang, frustrating Lois and losing her as ... read more
DVD style course with completion certificate only