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Results: 1 - 12 of 54

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5 Questions Every Leader Must Ask
Engaging Your Team to Achieve Any Goal Today’s leaders face tremendous pressure to solve problems, achieve goals, manage change and improve productivity. This program illustrates how solutions can easily present themselves when leaders ask team members the right questions.
Engaging Your Team to Achieve Any Goal Today's leaders face tremendous pressure to solve problems, achieve goals, manage change and improve productivity. But leadership doesn't have to be so stressful.This program illustrates how solutions can easily present themselves when leaders ask team members ... read more
A Peacock in the Land of Penguins
Designed for all levels of the organization, this animated program teaches us to appreciate those whose backgrounds or personalities are different from our own.
Designed for all levels of the organization, this animated program teaches us to appreciate those whose backgrounds or personalities are different from our own. Meeting the challenges of a rapidly changing and increasingly diverse world is more important than ever. This animated, award-winning video... read more
Abilene Paradox
Leaders must make it safe for people to speak up if they think the team is headed in the wrong direction. This all-time bestseller drives home a powerful message about the importance of getting everyone’s honest opinion.
Leaders must make it safe for people to speak up if they think the team is headed in the wrong direction. This all-time bestseller drives home a powerful message about the importance of getting everyone’s honest opinion. How often has fear led you to say "yes" to a group endeavor when "no" was your ... read more
Accountability That Works!
Accountability That Works! will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.
Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants will learn to view accountability as an ongoing process, a method... read more
Accountability Toolkit
What makes a person accountable? Everyone seems to have a different idea of what "accountability" means, but when you look at what it takes to be a person others can count on, certain specific behaviors emerge.
What makes a person accountable? These days, when everyone seems to have a different idea of what "accountability" means, it’s hard to know. But when you simply look at it from the perspective of what it takes to be a person others can count on, certain specific behaviors emerge. The Accountability ... read more
Attitude Is Everything
Part of the Just A Call Away Series on telephone skills. Even over the telephone, the person at the other end of the line can see your attitude - and attitude counts for everything!
Part of the Just A Call Away Series on telephone skills. Even over the telephone, the person at the other end of the line can see your attitude - and attitude counts for everything! Using a realistic scenario of a customer backed into a corner, this video reveals to your CSRs some simple steps to ex... read more
Attitude Virus
Curing Negativity in the Workplace With the Attitude Virus training program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.
Curing Negativity in the WorkplaceOne bad attitude, like one bad apple, can infect your entire organization. With the Attitude Virus training program, viewers learn to identify the seven most common attitude virus carriers and how to inoculate themselves and your organization against them.If you spo... read more
Call of the Mummy
The Call of the Mummy uses entertaining, engaging vignettes featuring Customer Service Representatives in business, government and healthcare to illustrate the do's and don'ts of customer service on the phone.
With entertaining vignettes featuring customer service representatives in government, health care and business, Call of the Mummy shows your CSRs eight key skills for providing quality service to everyone who calls in. Telephone customer service representatives (CSRs) give an organization heart, sou... read more
Can We Count on You?
Why Accountability Matters Can We Count on You is a common sense program designed to put people on the path to becoming highly valued employees. 
Why Accountability Matters Can We Count on You is a common sense program designed to put people - especially those entering the workforce for the first time - on the path to becoming highly valued employees. Can We Count on You provides a basic overview of what it takes to be seen as accountable, fo... read more
Clarity Imperative
Improve morale, reduce turnover and strengthen your organization's brand with this video that shows the importance of consistent messaging and how it translates to improved results.
How Getting Everyone on the Same Page Makes Your Organization Stand Out Making sure employees understand the organization’s purpose and direction -- and are able to effectively express these things to others -- is a key competency for organizations today. Learn the importance of consistent messaging... read more
Communicating Non-Defensively
Viewers gain a clear understanding of why all people are naturally defensive. Learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages.
Clear communication can be hampered when a message is sent or received in “self-defense” mode. Have you ever expressed an opinion that led others to become defensive or hostile - even if you didn’t mean it personally? Many people have reasons for believing they’re being attacked. Defensive behavior ... read more
Communication Counts
The cost associated with poor workplace communication is staggering. 70% of small- to mid-sized businesses claim that ineffective communication is their primary problem.
Speaking and Listening for Results The cost associated with poor workplace communication is staggering. 70% of small- to mid-sized businesses claim that ineffective communication is their primary problem. Employee misunderstandings in large organizations are said to run $624 per employee per year.* ... read more