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This item contains several different items. Purchasing this item includes all of the component items listed below.

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This three part training program shows you excellence at work.  Learn the core skills for successful customer service, teams, and leadership through these case studies of business excellence. 

 

File 101: Building Teams for Success is an 18 minute video featuring Rubbermaid’s Little Tykes division successfuly developing and launching a new product which revolutionzed the day care playground equipment market.

File 102: Creating World-Class Customer Service is a 17 minute video which includes case studies on Southwest Airlines, Whole Foods Market and USAA Insurance. You can watch excellent service in action and learn skills for listening and responding to your customers.

File 103: Developing 21st Century Leaders is a 17 minute video featuring case studies on the top performing leaders and managers at Coca-Cola, Southwest Airlines, USAA Insurance, The Defense Personnel Support Center and Whole Foods Market.

Each video includes a workbook and is available for purchase individualy.

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

File 101: Building Teams for Success
Teams are critical in order for today’s excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today’s fast paced business environment.
Teams are critical in order for today’s excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today’s fast paced business environment. In Building Teams for Success, you will see how a team at Rubbermaid’s Little Ty... read more
DVD style course with completion certificate only
File 102: Creating World Class Customer Service
What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it?
What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it? Front line employees, supervisors, mid-level and senior managers will tell you about the six core skills necessary for superior service.Watc... read more
DVD style course with completion certificate only
File 103: Developing 21st Century Leaders
File 103 will show what it takes to lead a top company through case studies and interviews with top business leaders.
In order to succeed, organizations need to cultivate leaders at all levels. What are the key leadership skills? What’s necessary for success? Find out in Developing 21st Century Leaders. You’ll hear success strategies from top performing leaders and managers at Coca-Cola, Southwest Airlines, USAA, T... read more
DVD style course with completion certificate only

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File 101: Building Teams for Success
Teams are critical in order for today’s excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today’s fast paced business environment.
Teams are critical in order for today’s excellent organizations to succeed. No one person can do it all. A well-constructed team with specific goals and guidelines is critical in today’s fast paced business environment. In Building Teams for Success, you will see how a team at Rubbermaid’s Little Ty... read more
DVD style course with completion certificate only
File 102: Creating World Class Customer Service
What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it?
What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it? Front line employees, supervisors, mid-level and senior managers will tell you about the six core skills necessary for superior service.Watc... read more
DVD style course with completion certificate only
File 103: Developing 21st Century Leaders
File 103 will show what it takes to lead a top company through case studies and interviews with top business leaders.
In order to succeed, organizations need to cultivate leaders at all levels. What are the key leadership skills? What’s necessary for success? Find out in Developing 21st Century Leaders. You’ll hear success strategies from top performing leaders and managers at Coca-Cola, Southwest Airlines, USAA, T... read more
DVD style course with completion certificate only
Business Excellence Training DVD Combo Package
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The Excellence Files
To continue on from Tom Peter's "In Search of Excellence", this video will provide you and your audience with insights into business and the future with these 8 case studies.
Pick up where "In Search of Excellence" left off. The Excellence Files gives you insights into what smart companies are doing to meet the changes and challenges of the future. The video contains 8 segments consisting of case studies from Southwest Airlines, Rubbermaid, Defense Personnel Support Cent... read more
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Tom Peters in one of the most prolific and respected management and business authorities in the world today and his videos remain classic best-sellers.  Now you can save $2,759 over the individual DVD prices when you purchase The Tom Peters Combo.  Get Tom's five best-selling DVD programs for $1,499... read more
Re-imagine! Business Excellence in a Disruptive Age
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Ancillary Items