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What does Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it? Front line employees, supervisors, mid-level and senior managers will tell you about the six core skills necessary for superior service.

Watch excellent service in action and learn skills for listening and responding to customers. This video can be a motivational supplement to your existing customer service training as it provides examples of the basic components and strategies for consistent, lasting service excellence.

Key Learning Points:

  • Focus the Organization on the Customer
  • Hire the right people
  • Satisfying Employees Leads to Superior Service
  • Create a Personal Connection
  • Listen to the Customer
  • Act on Feedback

COMPLIMENTARY REVIEW

This review is easy to sum up: if you liked The Excellence Files, you’ll want some or all of these new videos. If you didn’t like it, you won’t. If you haven’t seen the mother ship video, you’ll have to preview it first to decide on these. (You should see The Excellence Files anyway - it’s very good.)

The videos are what you would expect from Enterprise Media: visually interesting, skillfully edited, coherent, and substantiative. They’re also not quite what you would expect in terms of traditional off-the-shelf training products. They take expansive strategies and translate them into daily practices that real organizations and real people can try to learn and make their own.

RECOMMENDATION

These video-print packages won’t take you all the way to the goal of organizational competence in leadership, teams, or customer service. They’ll give you a good start, however and certainly a better one than many conventional video-based programs that offer up the ideas and leave implementation up to your imagination. Bill Ellet, Training Media Review

Purchase Includes:

  • File 102: Creating World Class Customer Service DVD (17 Minutes)
  • Leader's Guide

This is available as part of

The File Series
This three part training program shows you excellence at work.  Learn the core skills for successful customer service, teams, and leadership through these case studies of business excellence.   
This three part training program shows you excellence at work.  Learn the core skills for successful customer service, teams, and leadership through these case studies of business excellence.    File 101: Building Teams for Success is an 18 minute video featuring Rubbermaid’s Little Tykes division s... read more
Customer Service Online Library
Motivate, train, and inspire your team to higher levels of customer service excellence
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Order now on our ArcLearn site for instant access. If you are looking for an exceptional value in training, then look no further. The Customer Service Training Library will provide you with 22 differ... read more

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Ancillary Items