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In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable. This engaging and motivational video will teach your team how to naturally make a genuine connection with patients, family members, co-workers...everyone they meet. And "How to Connect in Healthcare in 90 Seconds or Less" will result in:
* Increased patient satisfaction
* Strengthened co-worker relationships
* Improved customer service
* Raises in productivity & fun at work
In "How to Connect in Healthcare ...in 90 Seconds or Less", Nick Boothman uses real world healthcare scenarios to demonstrate the importance of building a trust relationship with those we serve.
Key Learning Points:
- Choose the right ATTITUDE - be welcoming, empathetic, curious and resourceful
- Send the right SIGNALS - with your face, body and voice
- Get them TALKING - investing in listening pays off in trust
Package includes DVD and 52 page Leader’s Guide.
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