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This item contains several different items. Purchasing this item includes all of the component items listed below.

About

The Series, hosted by In Search of Excellence co-author Robert H. Waterman, Jr., contains 2 volumes focused on quality.

In Volume 1 Quality Through People you’ll visit the Wallace corporation to learn how they improved quality and customer service.

In Volume 2 Quality Through Systems you’ll learn how Motorola developed it’s quality program and set the initial standard of Six Sigma.


In Search of Quality - Series

  • Volume 1 - Quality Through People (63 Minutes)
  • Volume 2 - Quality Through Systems (66 Minutes)
 

In Search of Quality Volume 1: Quality Through People

 

Go on location to Wallace corporation and see how they improved quality, customer service and won the Malcolm Baldrige Award.

Quality Through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround.

Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discover how Wallace employees dedicate themselves to this vision each and every day.

Key Learning Points

  • Empower people to solve problems
  • Learn how leadership affects quality
  • Build customer/supplier relationships
  • Observe quality meetings in actio
 

In Search of Quality Volume 2: Quality Through Systems

Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola’s most ambitious renewal strategy to date: total customer satisfaction through improved quality.

The company’s five-year goal, Six Sigma, translates into reduced cycle time and near-zero defect quality - 99.9998% perfection. You will see how Motorola is meeting the challenge of Six Sigma through an innovative mix of company wide internal measurement systems, customer and supplier input, training, and quality leadership.

Key Learning Points

  • Teach employees to gain ownership in the quality program
  • Understand the importance of a reduction in defects
  • Watch the total quality process in action
Additional Videos
Preview Volume 1 Preview Volume 2
Topics
Change Management & Innovation
Customer Service
Leadership and Management
Special Offers and Combo Packages
Uses
Business Case Studies
Quality
An Enterprise Media Program
Video Running Time (minutes)
129:00
Lead Distributor
Enterprise Media
Producer
Enterprise Media
Featured Talent
Robert H. Waterman, Jr.
Presentation Style
Case Study w/Instruction
Course ID
00560

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

In Search of Quality Volume 1: Quality Through People
Go on location to Wallace corporation and see how they improved quality, customer service and won the Malcolm Baldrige Award.  Learn about empowerment, customer service and leadership. 
Quality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discove... read more
In Search of Quality Volume 2: Quality Through Systems
Learn how Motorola developed its quality program and set the initial standard of Six Sigma. See quality leadership and team processes in action.
Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola’s most ambitious renewal strategy to date: total customer satisfaction through improved quality. The company’s five-year goal, Six Sigma, translates into reduced cycle time and near-zero defect quality - 99.9998% pe... read more

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Quality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discove... read more
In Search of Quality Volume 2: Quality Through Systems
Learn how Motorola developed its quality program and set the initial standard of Six Sigma. See quality leadership and team processes in action.
Quality through Systems looks at Motorola, a Malcolm Baldrige Award Winner. Motorola’s most ambitious renewal strategy to date: total customer satisfaction through improved quality. The company’s five-year goal, Six Sigma, translates into reduced cycle time and near-zero defect quality - 99.9998% pe... read more
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