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What makes a person accountable? These days, when everyone seems to have a different idea of what "accountability" means, it’s hard to know.

But when you simply look at it from the perspective of what it takes to be a person others can count on, certain specific behaviors emerge.

The Accountability Toolkit contains 38 video clips within 9 categories of personal accountability and responsibility. The broad range of clips take place in a generic work environment, with a few scenes taking place in a manufacturing, hospitality, healthcare, and education settings.


    • Supports staff development initiatives by modeling 9 principles of personal responsibility
    • Improves efficiency by emphasizing clear communication, goal setting and follow through
    • Maximizes training budgets with a library of video clips that can be used in a variety of applications

The Accountability Toolkitclips fall under these categories and can be used to make the following points:

  • Take Ownership & Keep Commitments - When accepting responsibility for a task or project, take full ownership and do what you say you’re going to do. For clarity, set deadlines - then keep them.
  • Be Proactive - Take the initiative in seeking improvements to processes and practices. Work to improve your own skills, and influence others toward improvement.
  • Communicate With Clarity & Set Measurable Goals - Getting to the result requires clear agreements and an understanding of expectations and instructions. Accountability for results begins with clear directions.
  • Be Ethical - Know what’s right-by law, by policy, by procedure, by best professional practice--and act accordingly. Make decisions for the best outcome when two "rights" conflict.
  • Be a Problem Solver - Apply your own experience and knowledge to every problem. With this mindset, you’ll plan and take action towards a solution, rather than waiting for others to get things started.
  • Serve Customers Professionally - Every person you serve and work with deserves your best effort. Know the technical and procedural aspects of your work and bring a positive attitude to the service you provide.
  • Don’t Be Afraid to Speak Up - Know what you need and what you deserve. In a professional manner, let others know it too. Those you work with and for may not realize when their actions are getting in the way.
  • Accept Feedback and Learn From Mistakes - Learning and changing direction happen quickly and frequently in an accountable environment. Listen non-defensively, choose to adjust, and move on.
  • Supervising and Managing an Accountable Workforce - Often held accountable for the work of others, managers and supervisors must first model accountable behaviors, and then learn to require this type of responsibility from those who report to them. The manager can make or break an accountable team.

The clips are provided on DVD and CD-Rom so that you can play them right off the DVD or embed them into a PowerPoint presentation. The Toolkit package includes a Leader’s Guide with discussion questions for each clip that will help stimulate further discussion and learning.

Purchase Includes:

  • DVD & CD (56 Minutes)
  • Leader’s Guide
  • Discussion Questions

Produced by CRM Learning

Employees: From Hiring to Discipline
Leadership and Management
Release Date
Jan 1, 2010
Video Running Time (minutes)
Course ID

Guides & Workbooks

Download Accountability Toolkit - Preview Guide

Only preview versions of handouts can be viewed without a license.

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