The Right Words at the Right Time - Customer Service Recovery for Healthcare
Dealing with frustrated family members or patients who may be in pain can test the service skills of even the most experienced healthcare employees.
Dealing with frustrated family members or patients who may be in pain can test the service skills of even the most experienced healthcare employees. The Right Words at The Right Time healthcare training program presents your staff with a wide variety of realistic and challenging situations, from the... read more
It's a Dog's World
New Release! 2nd Edition! This newly-updated version of a customer favorite shows that everyone employed in a medical office, hospital or clinic can make a difference in improving customer service.
New Release! 2nd Edition! It's A Dog's World is a classic, bestselling training DVD for professionals in healthcare. In just 14 minutes you'll never be able to view patient interactions the same way again! This light-hearted look through the patient's perspective bypasses typical viewer resistance a... read more
Learn how to improve customer interactions at all levels in a healthcare setting with "General Hospitable."
Did you know that most patient complaints have nothing to do with medical issues? Most complaints arise because patients feel they aren’t being listened to, or feel that their questions or concerns are being left unanswered. That’s why your staff need to understand the importance of addressing patie... read more