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"Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," says noted lecturer and trainer Jeff Blackman.

Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program you'll be given the tools necessary to make your business grow and thrive. This logical approach to customer service teaches you:

  • The ten dimensions of service quality
  • How to develop a caring attitude toward your customers
  • The 13 strategies to becoming a better listener
  • The VIN and Serv philosophy of high quality customer service
  • Techniques to keep your customers coming back again and again to purchase your products
  • Why it's important to provide more in perceived value than you receive in payment

Divided into segments, The Basics of Profitable Customer Service training program is designed to be used by both individuals for self-study and trainers in training sessions.

Business success in the 21st century is customer service driven. This training program will make you and your company more able to provide high quality customer service and return greater profits.

Loaded with graphics and vignettes, The Basics of Profitable Customer Service should be required viewing for everyone in the organization.

Purchase Includes:

  • The Basics of Profitable Customer Service DVD (35 Minutes)
  • Basics of Profitable Customer Service booklet

This is available as part of

Customer Service Training Video Starter Library
Give your customer service people the head start they deserve with the Customer Service Starter Library. Includes 5 DVDs on customer service.
Give your customer service people the head start they deserve with the Customer Service Starter Library. These training programs come with a total of 5 DVDs and 5 books to give your customer service people the necessary tools to deal with the most important person to your organization--The Customer!... read more
Total JWA Video Library
A video series that will help with leadership, management, customer service, supervision, workplace issues, employees and much more.  The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format.
The total library package for $5,995.00 contains every program found in the JWA Video catalog in DVD format. The Total JWA Video Library includes: 50 Ways to Keep Customers Basics of Business Etiquette Basics of Profitable Customer Service Basics to Improve Memory BEAR Essentials of Business Better ... read more
Essential Human Resource Online Library
If you are looking for an exceptional value in training, then look no further. Access the entire JWA training library for only $799 for 1 year of online training or 100 views, which ever comes first. Learn customer service, supervisory skills, communication, leadership, etiquette, goal setting, w
This entire library is only $799 for 1 year of online training or 100 views, which ever comes first. Order now on our ArcLearn site for instant access. If you are looking for an exceptional value in training, then look no further. The Essential Human Resource Library will provide you with 47 differe... read more
Topics
Programs Under $200
Customer Service
Special Offers and Combo Packages
Uses
JWA Video
Customer Service - Under $200
Customer Service Essentials
Entry Level Customer Service
Video Running Time (minutes)
35:00
Lead Distributor
Enterprise Media
Producer
Enterprise Media - JW
Featured Talent
Jeff Blackman
Presentation Style
Dramatic Vignettes
Course ID
00943

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