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Results: 1 - 12 of 221

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1 on 1 - Informal Employee Performance Review
Employees desire performance feedback from their supervisor; not just a "good job" or "you can do better" every now and then; informal or formal, we all want meaningful and cyclical appraisal.
Employees desire performance feedback from their supervisor; not just a "good job" or "you can do better" every now and then; informal or formal, we all want meaningful and cyclical appraisal. How many things can you do as a manager that will produce measurable improvement in employee performance an... read more
DVD style course with completion certificate only
6 Principles to Negotiate Anything
Ed Brodow takes the fear out of negotiating by teaching participants how to focus on the pressure that the person across the table is feeling.
“It takes courage to negotiate.” According to author and professional negotiator, Ed Brodow, “Most people would rather go to the dentist.” Starting from a place of fear and dread is a recipe for negotiation disaster, that’s why he has created 6 Principles to Negotiate Anything - a practical and ente... read more
A Clear Picture - Harassment In The Public Sector
This program provides instruction on harassment prevention and deals with issues like the No Fear Act and the Reasonable Person Standard, which are specific to the public sector.
Harassment claims cost employers millions every year.Is your organization at risk? The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale.Effective anti-harassment training is one of th... read more
A Kick in the Attitude with Sam Glenn
Part of the Sam Glenn Series Sam Glenn uses humor and motivational stories to give you and your entire team a positive Kick in the Attitude in this award winning, funny and inspirational video.
Part of the Sam Glenn DVD Series Let’s face it, we can all benefit from a positive attitude. In fact, we can all use a good “Kick In The Attitude” now and then. But how do you do it? Well, Sam Glenn has the answer – and you’ll laugh as you learn in this humorous and motivational video. We cannot con... read more
DVD style course with completion certificate only
A.C.E. It! How To Solve Tough Workplace Problems
Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more.
Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to ... read more
Accountability That Works!
Accountability That Works! will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity.
Accountability That Works! is an exciting, innovative training program that will provide everyone in your organization with the tools they need for a greater sense of empowerment, effectiveness and increased productivity. Participants will learn to view accountability as an ongoing process, a method... read more
Accountability Toolkit
What makes a person accountable? Everyone seems to have a different idea of what "accountability" means, but when you look at what it takes to be a person others can count on, certain specific behaviors emerge.
What makes a person accountable? These days, when everyone seems to have a different idea of what "accountability" means, it’s hard to know. But when you simply look at it from the perspective of what it takes to be a person others can count on, certain specific behaviors emerge. The Accountability ... read more
Actions and Attitudes
Providing Extraordinary Customer Service The biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop their customer service and selling techniques.
Providing Extraordinary Customer Service Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specifi... read more
DVD style course with completion certificate only
Actions Speak
Behavior-based Interviewing Author, Dr Paul Green and Producer/Director, Art Bauer, have re-teamed to produce a fresh and entertaining approach to behavior-based interviewing.
Behavior-based Interviewing Author, Dr Paul Green and Producer/Director, Art Bauer, have re-teamed to produce a fresh and entertaining approach to behavior-based interviewing. Based on the time-tested truth, “Past actions predict future performance,” this new training DVD combines the elements of me... read more
After the Hire: Retaining Good Employees
Hiring good employees isn’t enough in today’s tight, competitive labor market. Managers and their organizations must also focus on strategies for keeping their best employees on the job.
Hiring good employees isn't enough in today's tight, competitive labor market. Managers and their organizations must also focus on strategies for keeping their best employees on the job. Using a dramatic presentation, you will see how a well meaning and successful manager, Nancy loses one of her mos... read more
An ADA Customer Service Course for Employees from McGuire Associates
The goal of this ADA customer service video training program is simple: it will help every employee deliver the best customer service to people with disabilities.
If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service C... read more
Video course with post-test
Apologizing Carefully
Apologize when you have done something wrong. It clears the air so everyone can move forward.
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believe... read more
DVD style course with completion certificate only