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Results: 1 - 12 of 127

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A Clear Picture - Harassment In The Public Sector
This program provides instruction on harassment prevention and deals with issues like the No Fear Act and the Reasonable Person Standard, which are specific to the public sector.
Harassment claims cost employers millions every year.Is your organization at risk? The EEOC receives nearly 20,000 workplace harassment and discrimination complaints each year, resulting in expensive lawsuits, negative media coverage and damaged morale.Effective anti-harassment training is one of th... read more
A Kick in the Attitude with Sam Glenn
Part of the Sam Glenn Series Sam Glenn uses humor and motivational stories to give you and your entire team a positive Kick in the Attitude in this award winning, funny and inspirational video.
Part of the Sam Glenn DVD Series Let’s face it, we can all benefit from a positive attitude. In fact, we can all use a good “Kick In The Attitude” now and then. But how do you do it? Well, Sam Glenn has the answer – and you’ll laugh as you learn in this humorous and motivational video. We cannot con... read more
DVD style course with completion certificate only
Actions and Attitudes
Providing Extraordinary Customer Service The biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop their customer service and selling techniques.
Providing Extraordinary Customer Service Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specifi... read more
DVD style course with completion certificate only
An ADA Customer Service Course for Employees from McGuire Associates
The goal of this ADA customer service video training program is simple: it will help every employee deliver the best customer service to people with disabilities.
If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service C... read more
Video course with post-test
Apologizing Carefully
Apologize when you have done something wrong. It clears the air so everyone can move forward.
Serena is inspired to apologize to Carol and wants a Sorry Day at Cutting Edge. They discuss different forms of sorry including the empathy. Sam and Michael take time out to work on their apologies for ongoing disputes, but they argue about how to apologize. Carol tells Serena about what she believe... read more
DVD style course with completion certificate only
Avoiding Litigation Landmines
A Survival Guide for Managers The best way to defuse a lawsuit is not to get involved in one. And in a world where one in every five managers will become involved in litigation, you have to make sure you're not one of them.
A Survival Guide for ManagersThe best way to defuse a lawsuit is not to get involved in one. And in a world where one in every five managers will become involved in litigation, you have to make sure you're not one of them. The Avoiding Litigation Landmines program dramatizes the ways by which manage... read more
The Balancing Act: Gender Issues and Career Development
Program #12 of the Building A Diverse Workforce For The Global Millennium Series. This program will generate great discussion on gender issues and how to balance career and family.
A couple of years ago, View Magazine called our series, Diversity: Creating Success for Business and People "one of the best products about diversity on the market." And customers agreed. Now, we can offer you a follow-up series from the same company, ARMC. Building a Diverse Workforce for the Globa... read more
DVD style course with completion certificate only
Beyond Words - Hiring and Interviewing
3 Part Series Applicants can give good answers but their body language may convey doubt or deception. Learn the nonverbal body cues that can help anyone make a more informed hiring decision!
3 Part Series Applicants can give good answers, but their body language may convey doubt or deception. Learn the nonverbal body cues that can help anyone make a more informed hiring decision! Knowing how to read an applicant’s body language is essential in determining the right candidate for a posit... read more
DVD style course with completion certificate only
Building Employee Morale - Missed Opportunities
At first glance, this may seem like a training video about customer service; don’t let the setting fool you, this scene was written to make points regarding managing people that every manager and every leader needs to hear.
At first glance, this may seem like a training video about customer service; don't let the setting fool you, this scene was written to make points regarding managing people that every manager and every leader needs to hear. Building Employee Morale was written and produced to make the following poin... read more
DVD style course with completion certificate only
Care and Candor
Making Performance Appraisals Work This program demonstrates the importance of making a caring attitude and honest feedback the foundation of the appraisal meeting in in order to achieve the best results.
Making Performance Appraisals Work Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation -- on both sides of the table.This exciting new program... read more
Celebrate! Change Your Lens, Change Your Life
Dewitt Jones' Celebrate! Change Your Lens, Change Your Life reminds is that we have power - the power to choose how we see the world around us, and the power to choose how we see want to live in it.
New release with Dewitt Jones! Celebrate! Change Your Lens, Change Your Life reminds is that we have power - the power to choose how we see the world around us, and the power to choose how we see want to live in it. Shot on the beautiful island of Molokai, Hawaii, the Celebrate Change Your Lens Chan... read more
Conflict Resolution: A Win/Win Approach
Conflict Resolution A Win Win Approach will show your employees successful conflict resolution methods and have them master the techniques that ensure a win-win situation.
All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence or worse. Conflict Resolution A Win Win Approach will show your employees succ... read more