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Results: 1 - 12 of 171

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10 Vital Rules for Giving Incredible Speeches and Why Theyre Irrelevant
Tom Peters tackles the fear of public speaking with instruction and tips on how to relax and overcome the obstacles.
Once a year, Toastmasters International gathers its representatives from chapters around the world to present its prestigious Golden Gavel Award. In 1990, the award went to Tom Peters, certainly one of the most requested speakers in the business world. In accepting the award, Peters addressed the au... read more
DVD style course with completion certificate only
50 Ways To Keep Your Customers
50 Ways To Keep Your Customers with Dr. Paul Timm provides those hands-on, do-it-now techniques and skills that will keep customers happy and ensure that they keep coming back.
We have said it before and we will say it again: like it or not, customer service is the competitive battleground for any - and every organization. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your jo... read more
DVD style course with completion certificate only
A Leader's Legacy
Stanford Executive Briefings Jim Kouzes Executive Fellow, Center for Innovation and Entrepreneurship, Leavey School of Business, Santa Clara University
Jim Kouzes Executive Fellow, Center for Innovation and Entrepreneurship, Leavey School of Business, Santa Clara University Based on 25 years of research, Jim Kouzes explores the tough and often ambiguous issues that today's leaders must grapple with, including how you can't take trust for granted, w... read more
A Workout for the Mind
Training programs from Dr. James will help your managers and employees better understand and manage change at work and in their personal lives.
Training programs from Dr. James will help your managers and employees better understand and manage change at work and in their personal lives. Technological, organizational and cultural change can be frightening, as well as tremendously personal. In her latest lecture, Dr. Jennifer James provides y... read more
DVD style course with completion certificate only
Acting with Power
Stanford Executive Briefings Deborah Gruenfeld Stanford Graduate School of Business illustrates how our nonverbal behavior affects how we are perceived in a hierarchy
Deborah Gruenfeld Stanford Graduate School of Business Combining research on the psychology of power with the acting skills of the theater, Professor Gruenfeld illustrates how our nonverbal behavior affects how we are perceived in a hierarchy — far more than the words or arguments we use. Acting wit... read more
Adventures in Sales, Service, and Self-Esteem
Motivate and inspire your employees to higher levels of sales and service. You'll be entertained with animation, music and effects as you learn six key lessons.  Bonus material on angry customers.
Do you need to motivate and inspire your employees to higher levels of sales and service? Are you looking for good ideas to make your customers happier? Are you looking for a way to deal with angry customers?If you are, then you need Adventures in Sales, Service and Self-Esteem. You’ll be entertaine... read more
DVD style course with completion certificate only
ART of Customer Service
This customer service video offers fun and easy-to-remember guidelines to increase customer satisfaction.
This customer service video offers fun and easy-to-remember guidelines to increase customer satisfaction. Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their ne... read more
The Art of Leadership - One Touchpoint at a Time
Stanford Executive Briefings Doug Conant CEO, ConantLeadership.com, Former CEO Campbell Soup Co.
Doug Conant CEO, ConantLeadership.com Former CEO, Campbell Soup Co. Doug Conant, former CEO of Campbell Soup company understands that it’s in the moments of saying “just the right thing at just the right time” that leaders can make a positive, constructive impact on others. In The Art of Leadership ... read more
Barriers to Communication and How to Overcome Them
The key to overcoming communication barriers is to be able to identify and understand them.
A closed door, an exasperated expression, a noisy workstation, a cultural misunderstanding—all of these are examples of noise, a general term for anything that gets in the way of effective communication. The key to overcoming communication barriers is to be able to identify and understand them. The ... read more
The Basics of Profitable Customer Service
Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program you'll be given the tools necessary to make your business grow and thrive. 
"Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," says noted lecturer and trainer Jeff Blackman.Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this DVD training program... read more
DVD style course with completion certificate only
The Basics to Improve Your Memory
A good memory is critical in any business situation. You need to remember names, dates, places, titles, quotes, times, and the list goes on and on.  The Basics to Improve Your Memory is a DVD training program designed to help you do just that.
A good memory is critical in any business situation. You need to remember names, dates, places, titles, quotes, times, and the list goes on and on. The Basics to Improve Your Memory is a DVD training program designed to help you do just that. Amaze your fellow workers with your recall. Never again f... read more
DVD style course with completion certificate only
Best Service is No Service
Stanford Executive Briefings Bill Price President, Driva Solutions; Co-Founder, LimeBridge says that that companies should challenge the need for customer service in the first place.  
Bill Price President, Driva Solutions; Co-Founder, LimeBridge Companies should challenge the need, fundamentally, for customer service. Bill Price’s game-changing approach in the Best Service is No Service program treats service as a data point of dysfunction since it is almost always needed either ... read more